Frequently Asked Questions
Everything you need to know about shopping with Modern Citizen.
What is your shipping policy?
We offer standard shipping on all domestic orders, typically arriving within 5-7 business days. Express shipping options are available at checkout for an additional fee.
How do I initiate a return or exchange?
We accept returns and exchanges on unworn, unwashed items with tags attached within 30 days of delivery. Visit our online return portal to generate a prepaid shipping label.
How can I ensure I select the right size?
Each product page features a detailed size guide and fit notes. If you are between sizes, we generally recommend sizing up for a more relaxed, modern silhouette.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer interest-free installments via Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to ethical production. We prioritize natural fibers like organic cotton and linen, and work exclusively with factories that meet high standards for fair labor practices.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You may cancel or modify your order within 60 minutes of placement by contacting our customer care team.